Customer Service FAQ

MoveMi® is particularly suited for you if you have a dynamic daily routine and want your baby to be safe and close by, even during playtime or naps throughout the day. It’s also the right choice if you don’t want to forgo a playpen but are looking for a space-saving solution. Do you have twins? MoveMi® offers the perfect solution with its twin mattress option.

The patented solution that allows you to transform the baby bed into a playpen in just seconds (even while holding your baby) is unique worldwide. This gives you several benefits, such as:
- Mobility at home: Equipped with high-quality wheels, MoveMi® can easily be moved from room to room without any effort or modification and fits through any door – despite having a large play area as a playpen.
- Always the right mattress thickness: Thanks to the two different mattresses, your baby can always nap on the proper sleep mattress (5 cm thick), even in a nearby room. Meanwhile, the play mattress (2 cm thick) provides a stable base for playtime.
- Familiar environment for your baby: Your baby quickly gets used to MoveMi®. As a result, not only does your baby enjoy sleeping in the crib, but also feels comfortable in the playpen.
- Stylish and compact design: Its sleek design seamlessly fits into any modern home. With its space-saving construction, MoveMi® offers maximum functionality without taking up extra space.

You can use the MoveMi® baby crib from birth until approximately 1.5 years of age – possibly a bit longer depending on your child's growth. This is also the typical time period during which you would need a playpen.Thanks to our specially chosen mattress length of 96 cm, MoveMi® is still cozy enough for a newborn (compared to a 120 or 140 cm crib), but it can be used longer than typical bedside cribs.After using the MoveMi® baby crib, you can easily transition to a Montessori floor bed with a 160 cm mattress, for example.

MoveMi® is designed with specially made mattresses to enable the transformation function using a Velcro connection. Currently, there are no mattresses from other manufacturers on the market that meet these requirements. Therefore, MoveMi® can only be used with its designated mattresses.

No, the MoveMi® mattress is not included in the purchase. We offer two different mattress options so that you can customize the product according to your preferences.

For the MoveMi® baby crib, you have a choice between two mattress sets (sleep and play mattress):
The "Basic" mattress set is breathable and comfortable, made from Oeko-Tex certified foam.
The "Organic" set is ecological and hypoallergenic, made from 100% organic certified latex and coconut fibers.
Both options are specifically designed for MoveMi® and offer different benefits to suit your individual needs.

In accordance with the current mattress standard, our mattresses feature a safety zipper without a pull tab, preventing children from opening the mattress cover. To open the zipper, a temporary tool (e.g. paperclip) must be used.

It is recommended to use MoveMi® in the higher position until your baby begins to pull themselves up, usually around 9 months. Once you notice these signs, it's time to lower the mattress to the bottom position.You can find a video tutorial on adjusting the mattress height in our " Assembly & Instruction" section.

The sleep and play mattress are separated by a bed base. This bed base is designed with sufficient ventilation slots to ensure optimal air circulation. This not only contributes to the longevity of the mattress but also promotes a healthy sleep environment by preventing moisture buildup, thereby minimizing the risk of mold formation. Additionally, it helps regulate temperature, further enhancing your child's sleeping comfort.

A detailed description of the materials used, along with care instructions, can be found in the "Materials & Care" section.

You can find detailed video instructions for assembling and converting MoveMi® in our "Assembly & Instruction" section. You will also find an explanation of how to connect MoveMi® as a co-sleeper to the parents’ bed.

It is recommended to use MoveMi® as a bedside crib until your baby starts to sit up or crawl, typically between 6 and 8 months. Once you notice these signs, it's time to convert MoveMi® into a baby crib + playpen.

In theory, it's possible to use MoveMi® simultaneously as a bedside crib and a playpen. However, this is not intended in practice, as a large playpen is usually not needed during the time when the bedside crib function is in use. Therefore, the leather loop is not attached during assembly as a bedside crib according to the instructions. Since MoveMi® can also be safely and easily moved away from the parent’s bed, you can use the bedside crib throughout your home during the day.

MoveMi® is tested and approved according to the European standard EN 716 and EN 12227. To meet this standards, the crib in the highest position is subjected to a drop test with a weight of 10 kg and is dynamically tested.The maximum static weight capacity of the base plate is 30 kg.

The warranty covers breakage of components as well as damage caused by manufacturing defects during normal private use, known as manufacturing faults.The warranty does not cover defects resulting from normal wear and tear, improper use, technical modifications, or use of inappropriate accessories. This also applies if the assembly, usage, or care instructions provided are not followed.Please note that natural variations in wood and occasional hairline cracks in its finish are not considered manufacturing defects. Therefore, Naolima® does not guarantee color permanence or that surface colors, hardness, grain patterns, or textures will remain identical or unchanged over time.

If you discover a defect or issue with a product, please contact your retailer. The retailer will assist you with defects that were present at the time of purchase.